Info HF 07/18Organisation - "Communications on Safety"

EIGA’s series of Human Factor Safety Information sheets are intended to explore Human Factors specific to the industrial and medical gases industry, raise awareness on these issues, and provide guidance.

Communications are basically ‘messages’ which can be written, verbal or non-verbal. All messages need to be created, sent and then received. Human or technical problems at any of these stages may mean that the intended receiver of the message fails to take the right action. The quality of communications influences and reflects the company’s safety culture.

Companies use many different types of communications for a variety of purposes, some examples are listed below.  Important messages are often communicated in several ways to re-enforce and remind of the content.

This Human Factors Safety Information sheet gives an overview of the various aspects to consider and provides an assessment checklist. Although the Human Factors Safety Information sheets are aimed primarily at supervisors and managers, they may be of benefit to others who work within our industry.

This is a revision of the Safety Information sheet published in 2009 and has been revised to include latest knowledge and good practices.